FAQ

Welcome to the GRAVE / GENTO FAQ section. If you cannot find the answer to your question below, please feel free to reach out to our customer support team via our Contact page.

Frequently asked questions

What is GRAVE / GENTO?

GRAVE / GENTO is a high-end streetwear brand rooted in Rotterdam, The Netherlands. Our identity is built around Duality and Serenity blending Western identity with mixed heritage and diverse cultural influences.

Where are GRAVE / GENTO items designed?

All our collections ranging from tees, longsleeves, and hoodies to flannels, pants, shorts, and activewear are conceptually designed in Rotterdam.

Are your products limited edition?

We release both core essentials and special limited-run collections (such as RUGGEDFACE and ANTARA010). Once a limited drop sells out, it may not be restocked.

Which payment methods do you accept?

We accept a wide range of secure payment options including iDEAL, major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Shop Pay.

Can I modify or cancel my order after it has been placed?

We strive to process and fulfill orders as quickly as possible. If you need to make changes or cancel an order, please contact us immediately. Once an order has entered processing, we may not be able to adjust it.

How do I know if my order was successful?

Once your payment is processed, you will receive an automated order confirmation email containing your order number and summary.

Where do you ship?

We ship domestically within the Netherlands, across Europe, and internationally worldwide.

What are the estimated delivery times and costs?

EU: 4–10 business days. U.S.: 5–10 business days. International: 7-15 business days.

Shipping fees are automatically calculated at checkout depending on your location.

Why does shipping take 4 to 10(15) days?

We prioritize quality craftsmanship and sustainable production over mass inventory, each piece is made to order and individually inspected before it ships. Once your order is placed, your delivery date will also depend on your destination.

How can I track my package?

As soon as your shipment is dispatched, you will receive a confirmation email containing a Track & Trace link to follow your package.

Will I have to pay customs duties or import taxes?

For orders outside the European Union, local import duties, customs fees, or taxes may apply upon delivery. These charges are the responsibility of the recipient.

What is your return policy?

We offer a 14-day return period starting from the day you receive your parcel. Items must be returned unworn, unwashed, unedited, and in their original packaging with all tags attached.

How do I register a return?

To initiate a return or exchange, please consult our withdrawal page or contact us thru e-mail with your order number.

When will I receive my refund?

Once your return arrives at our facility and passes quality inspection, your refund will be processed back to your original payment method within 5 to 10 business days.

How do GRAVE / GENTO garments fit?

Our apparel is designed with modern streetwear silhouettes, featuring balanced contemporary and boxy/relaxed fits depending on the piece. Detailed fit specifications and sizing recommendations are listed on each product page. For a Standard / Tighter Fit: Size down one size only from our oversized-fit garments.

How should I wash and care for my items?

To preserve the quality, fit, and print detailing of your garments: