Shipping policy
Shipping Methods
All our products are shipped via a secure, trackable shipping method. Shipping is free the cost of shipping is already included in the product price. Please note that import duties, taxes, and customs fees are not included in the product price and are the responsibility of the customer, depending on the regulations of the destination country. We recommend contacting your local customs authorities for more information before placing your order.
An order cannot be cancelled or modified after it has been placed. Orders are processed within 1–2 business days. After shipment, you will receive a tracking link by email.
Free Shipping — Worldwide
We offer free, trackable standard shipping to every destination worldwide, with the shipping cost built into the price of the product, no separate shipping fee is charged at checkout. Your order will be delivered within 15 business days of shipment.
Please note: in some cases, due to customs processing, local carrier delays, or unforeseen circumstances, delivery may take longer than the estimated 15 business days.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to follow your package. You can check the status of your delivery at any time on our website or the carrier's website.
Delivery Times
While we do our best to ship your orders as quickly as possible, delivery times may vary depending on factors such as location and stock availability. General guideline:
- Worldwide (all destinations): 15 business days or less (may occasionally take longer, see note above)
Shipping Restrictions
Certain restrictions may apply to the shipment of certain products to certain locations, due to regulations, customs requirements, or other restrictions. We reserve the right to cancel orders that cannot be shipped to your location.
Shipping Issues
If you experience any issues with the shipment of your order, such as delays, damaged items, or missing items, please contact our customer service immediately. We will do everything we can to resolve the issue as quickly as possible.
Return Policy
We strive to ensure our customers are satisfied with their purchases. If for any reason you are not satisfied with your order, you may return it within 30 days of receipt. Please ensure the product is unused and in its original packaging. Note that as a E-commerce business, return processing times may vary depending on the supplier. Contact our customer service at info@gravegento.com for more information about the return procedure.